Intercom Integration
Handle customer conversations and tickets through Intercom.
Capabilities
This integration enables workers to:
- Receive inbound conversations via webhooks
- Reply to customer conversations
- Add internal notes to conversations
- Update ticket status and attributes
- Support for multiple workspaces
Setup
Follow these steps to connect Intercom:
- Navigate to Integrations and click 'Add Connection'
- Select Intercom and authorize via OAuth
- Configure webhook endpoint in Intercom settings
- Select event types to monitor
- Assign workers to handle Intercom conversations
Official links
Security
- Uses OAuth 2.0 for secure authentication
- Webhook signatures verified using HMAC SHA-1
- Access tokens and webhook secrets encrypted at rest
- Automatic token refresh handling
Credential Storage
All integration credentials are encrypted at rest using AES-256-GCM encryption. OAuth tokens are automatically refreshed when needed.
Supported Roles
The following roles can use this integration by default: