Ticketing Integration
Handle support tickets and customer requests.
Capabilities
This integration enables workers to:
- Create and update tickets
- Add internal notes
- Track ticket status
- Assign tickets to agents
Setup
Follow these steps to connect Ticketing:
- Navigate to Integrations and add a Ticketing connection
- Configure your ticketing system credentials
- Set up ticket routing rules
Security
- Credentials stored securely
- Per-queue access control
Credential Storage
All integration credentials are encrypted at rest using AES-256-GCM encryption. OAuth tokens are automatically refreshed when needed.
Supported Roles
The following roles can use this integration by default: