Communication

Front Integration

Work your shared inbox — list conversations, get a conversation, list inboxes, add internal comments, reply, and archive or assign conversations (writes require approval).

Capabilities

This integration enables workers to:

  • List conversations
  • Get a conversation
  • List inboxes
  • Add an internal comment (approval-gated)
  • Reply to a conversation (approval-gated)
  • Archive or assign a conversation (approval-gated)

Setup

Follow these steps to connect Front:

  1. Create a Front API token (Settings → Developers → API tokens)
  2. Navigate to Integrations and click 'Add Connection'
  3. Select Front and paste your API token
  4. Assign your support/operations workers to use it

Official links

Security

  • The API token is encrypted at rest (AES-256-GCM)
  • Scope the API token to least privilege (only the resources the worker needs)
  • Comments, replies, and archive/assign changes require human approval

Credential Storage

All integration credentials are encrypted at rest using AES-256-GCM encryption. OAuth tokens are automatically refreshed when needed.

Supported Roles

The following roles can use this integration by default:

Related Documentation