Communication

Gorgias Integration

Run your e-commerce helpdesk — list and get tickets, list customers, update ticket status, and add internal notes (writes require approval).

Capabilities

This integration enables workers to:

  • List tickets
  • Get a ticket
  • List customers
  • Update ticket status (approval-gated)
  • Add an internal note (approval-gated)

Setup

Follow these steps to connect Gorgias:

  1. Create a Gorgias API key (Settings → REST API → generate a private API key)
  2. Navigate to Integrations and click 'Add Connection'
  3. Select Gorgias and enter your Gorgias subdomain, account email, and API key
  4. Assign your support/operations workers to use it

Official links

Security

  • The API key is encrypted at rest (AES-256-GCM)
  • Use a dedicated agent account scoped to least privilege
  • Updating ticket status and adding internal notes require human approval

Credential Storage

All integration credentials are encrypted at rest using AES-256-GCM encryption. OAuth tokens are automatically refreshed when needed.

Supported Roles

The following roles can use this integration by default:

Related Documentation