Customer Support
Resolve and triage support tickets with a human in the loop.
The challenge
Support teams drown in repetitive tickets — password resets, status questions, refunds — while complex issues wait. Hiring scales linearly with volume, and quality drifts.
How CreateWorker helps
A Customer Support worker reads incoming tickets, drafts on-brand replies grounded in your knowledge base, and proposes actions (refund, escalation, status update). You approve from chat, email, or the dashboard — or let low-risk replies auto-send once you trust the worker.
- ✓Drafts replies grounded in your own knowledge documents — no hallucinated policy.
- ✓Every write (refund, account change) is approval-gated until you raise the worker's autonomy.
- ✓Full audit log of what was proposed, approved, and executed.
- ✓Works in your existing inbox/helpdesk via API + webhook connections.
How it works
- 1
A new ticket arrives and is sent to CreateWorker via a signed webhook connection.
- 2
The support worker classifies it, retrieves the relevant policy from your knowledge base, and drafts a reply.
- 3
For a low-risk answer it sends directly (if auto-execute is enabled); for a refund or account change it proposes the action for approval.
- 4
You approve in one click; the worker posts the reply through your helpdesk API and logs the outcome.
Related worker roles
Frequently asked questions
Will the AI send replies to customers without me seeing them?
Only if you choose to. Each worker has an autonomy level; until you set it to auto-execute, replies and actions are proposed for your approval first.
How does it avoid making up policy?
The worker answers from knowledge documents you provide. You control what it knows, and every answer is traceable.
Does it work with my existing helpdesk?
Yes. Connect your helpdesk via an API connection (outbound) and a webhook connection (inbound) so the worker can read tickets and post replies.