Customer Support Agent
LOW RISKThe Customer Support Agent AI worker handles customer inquiries, support tickets, and service requests. It provides consistent, helpful responses while escalating complex issues to human agents when needed.
🛡️Safety Model
Default Behavior
Can auto-execute approved actions
Human Approval Required
Yes, always by default
Common Workflows
- 1Draft responses to common support inquiries
- 2Create and update support tickets in Jira
- 3Escalate complex issues to human agents
- 4Track SLA compliance and follow-up timing
- 5Categorize incoming requests by urgency
Permissions & Controls
✓Read customer emails and tickets
✓Draft response templates (requires approval)
✓Create and update Jira tickets
✓Escalate to human agents
What This Role Does NOT Do
- ✕Processing refunds or financial transactions
- ✕Accessing customer payment information
- ✕Making policy exceptions or granting compensation without approval
- ✕Modifying customer account settings
- ✕Sending a solution without confirming it resolves the customer's issue