Troubleshooting Common Issues
Solutions for common problems you might encounter.
Worker Not Responding
If a worker isn't processing tasks:
1. Check the worker's status in the dashboard
2. Verify the worker has available credits
3. Review the audit log for errors
4. Try restarting the worker
Integration Connection Failed
When an integration won't connect:
1. Ensure you have the correct permissions
2. Try disconnecting and reconnecting
3. Check if the service is experiencing issues
4. Verify your credentials are still valid
Tasks Stuck in Pending
For tasks that won't process:
1. Check the approval queue for pending items
2. Verify the autonomy level allows execution
3. Review safety rules that might be blocking
4. Check for rate limiting
Unexpected Responses
If responses seem incorrect:
1. Review the task instructions for clarity
2. Check the knowledge base for outdated info
3. Adjust the worker's context window
4. Consider providing more specific guidance
Getting Help
If issues persist:
1. Check the status page for outages
2. Review the documentation
3. Contact support with specific details