IT & Internal Helpdesk
Triage internal requests and manage access, safely.
The challenge
Internal IT and ops requests — access grants, provisioning, how-tos — pile up in shared inboxes and Slack, and security-sensitive changes need careful oversight.
How CreateWorker helps
An IT helpdesk worker triages internal requests, answers common how-tos from your runbooks, and prepares access or provisioning changes as approval-gated actions with a full audit trail.
- ✓Answers common internal questions from your runbooks.
- ✓Prepares access changes as reviewable, least-privilege actions.
- ✓Security-sensitive actions are always approval-gated and logged.
- ✓Cuts time-to-resolution for routine requests.
How it works
- 1
An employee posts a request in Slack or a ticket; CreateWorker receives it via webhook.
- 2
The worker classifies it and answers directly if it's a known how-to.
- 3
For an access or provisioning change, it prepares the action and proposes it for approval.
- 4
An admin approves; the worker executes via the connected system and logs it.
Related worker roles
Frequently asked questions
Can it grant access automatically?
Only with approval. Access changes are gated by the worker's autonomy level and logged; you can keep them human-approved indefinitely.
Where does it get internal answers?
From runbooks and docs you add as knowledge — so answers reflect your actual processes.
Is it safe for security-sensitive work?
Yes — least-privilege connections, approval gates on every change, and a complete audit log keep humans in control.